I had our primary domain controller go down and in the process the redundant drive also failed, Chris was able to jump on the project, recover our data and get us back up running quickly. That’s what I like most about Chris and Techie Gurus - their responsive service and ability to jump on an emergency project quickly. They are also great with assisting our on-site IT support when needed for technical research questions. However, the biggest benefit we’ve received since hiring Techie Gurus is the ability to accomplish some tasks that have been pushed off for months or years, and refocus on bigger projects we just could not manage without outside support.
I like the personal service that I receive with Techie Gurus and that I deal with the same person. This way they really get to know our business and offer relevant solutions. Would I recommend Techie Gurus? Yes! They provide good honest personalized service.
RTS Cutting Tools
We were in a situation where we needed to do a full installation of Citrix XenServer along with a CSG and CWI. Techie Gurus assisted in this process and provided training, so we could support it afterwards. The transition was seamless and the process was excellent! Since we already have an on-site IT department, Techie Gurus assisted in bridging the gap, where we lacked the expertise. The exquisite training and support allowed us to move forward and optimize our Citrix environment.
When my computer got "the virus" Chris at Techie Gurus had it back up and running within a matter of hours – thanks to remote access! And he was packing to leave for Hawaii with his wife at the same time. AMAZING! Whenever I call or email about an issue, I usually get a response within an hour and there’s minimal downtime or interference with our productivity. No matter how quirky our issues are Techie Gurus find a fix!
The response time from Techie Gurus is excellent. There was one time in particular where we had an issue with our server and Techie Gurus had us back up and running in a couple of hours! The biggest benefit is that the data backups are consistent, response time to issues are prompt, and when an issue is solved, it is really solved and we never have had the problem twice!