Privacy Policy

Introduction

Techie Gurus ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Request a consultation or schedule an appointment
• Sign up for our services
• Contact us via email, phone, or web forms
• Subscribe to our newsletter or communications
• Participate in surveys or feedback requests

This may include:

• Name and contact information (email, phone, address)
• Company name and business information
• Job title and role
• Communication preferences
• Information provided during service delivery

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring URLs
• Geographic location (general)

Service-Related Information

When providing IT and cybersecurity services, we may collect:

• Technical environment details (systems, software, configurations)
• Network and security logs
• Vulnerability scan results
• Incident response data
• Compliance assessment information
• User access and authentication data

How We Use Your Information

Service Delivery

• Provide, maintain, and improve our IT and cybersecurity services
• Conduct risk assessments and security evaluations
• Monitor systems and respond to security incidents
• Provide technical support and troubleshooting
• Manage user accounts and access

Business Operations

• Process inquiries and schedule consultations
• Send service-related communications
• Generate reports and documentation
• Comply with legal and regulatory requirements
• Maintain accurate business records

Marketing and Communications

• Send newsletters and updates (with your consent)
• Share relevant security alerts and advisories
• Inform you about new services and offerings
• Improve our website and user experience

Analytics and Improvement

• Analyze usage patterns and trends
• Enhance our services and website functionality
• Develop new offerings based on client needs

How We Share Your Information

We do not sell your personal information. We may share information with:

Service Providers and Partners

• Trusted vendors who assist in service delivery (e.g., cloud hosting, security tools)
• Incident response partners during security events
• Technology vendors (Microsoft, Sophos, Fortinet, Keeper Security, Dell) as necessary

Legal and Compliance Requirements

• Law enforcement or regulatory authorities when required by law
• In response to valid legal processes (subpoenas, court orders)
• To protect our rights, property, or safety, or that of others

Business Transfers

In connection with a merger, acquisition, or sale of assets

With Your Consent

Any other parties you authorize us to share information with

Data Security

As a cybersecurity-focused organization, we implement robust security measures including:

• Encryption of data in transit and at rest
• Multi-factor authentication for system access
• Regular security assessments and vulnerability scanning
• Access controls based on least-privilege principles
• 24/7 monitoring and incident response capabilities
• Employee security awareness training
• Compliance with NIST CSF 2.0 and CIS v8 frameworks

While we use industry-leading security practices, no system is completely secure. We cannot guarantee absolute security of your information.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal and regulatory obligations, resolve disputes, and maintain business records. Client service data is typically retained according to contractual terms and applicable compliance requirements.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal information. To exercise these rights, contact us at connect@techiegurus.com or (586) 580-8130.

SMS/Text Messaging Communications

Techie Gurus LLC ("we," "us," "our") may send SMS or MMS text messages to individuals who have provided prior express consent. Consent may be obtained through verbal confirmation during a phone call, submission of a web form, event registration, or other documented opt-in methods.

Types of messages you may receive include:

• Appointment and meeting confirmations
• Service status notifications
• Event reminders and follow-ups
• Cybersecurity awareness information relevant to your industry
• Follow-up communications related to a service inquiry you initiated

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to maintain session state and preferences, analyze website traffic and usage patterns, and improve website functionality and performance. You can control cookie preferences through your browser settings. Disabling cookies may limit website functionality.

Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.

Compliance Frameworks

Our privacy practices align with NIST Cybersecurity Framework (CSF) 2.0, CIS Controls v8, FTC Safeguards Rule, HIPAA (for applicable healthcare clients), PCI DSS (for payment card data), and CMMC requirements (for defense contractors). We sign Business Associate Agreements (BAAs) and Data Processing Agreements (DPAs) as required.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and disclose; the right to request deletion of personal information; the right to opt out of the sale of personal information (note: we do not sell personal information); and the right to non-discrimination for exercising these rights. To submit a CCPA request, contact us at connect@techiegurus.com.

International Data Transfers

We primarily operate within the United States. If you are located outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ from your jurisdiction. We implement appropriate safeguards for international transfers. Data Residency: US-only storage and backups are available upon request for clients with specific requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date. Material changes will be communicated via email or prominent website notice.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices: